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Shipping and Returns
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Los Angeles Times
Daily Breeze / Daily News
Friday, January 15, 2016
Good through January 21, 2016


Video & Audio Center Awarded Top
Retailer at 2016 CES! BIG Sale
for the BIG Game Going on NOW!
Starts January 13, 2016


at Video & Audio Center!

Just One Touch
Award-Winning Custom Design, Installation
& Home Automation for all your media and
home security needs since 1981.

Shipping and Returns
Return Policy

The following policy is only applicable to online purchases through

All Returns Require Prior Authorization
No returns will be accepted without an RMA # - Please call 1-866-822-2289 for an Return Authorization Number. Any item returned without authorization will be refused.

Return of New Items allows you to return any new, factory-sealed and unopened merchandise within 20 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made. Shipping charges cannot be refunded.

All returned merchandise must be unregistered, in complete original manufacturer’s packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards.

Return of Damaged or Defective Items allows you to return a damaged or defective item within 10 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made. Please include a detailed written description of the defect and how to replicate the problem. Merchandise found to be non-defective will be subject to a 20% restocking fee. Additional fees may be assessed for missing hardware.

Non-Returnable Items is unable to accept returns of the following:

• Televisions over 20 inches (must be repaired by the manufacturer’s authorized factory service center)
• No refunds or exchanges on used or opened merchandise unless defective.
• No refunds on labor and/or installation services.
• No refunds on consumables including but not limited to recordable media, photo paper, digital memory, tapes, batteries, CD/DVDs, etc.
• No refunds on opened computer software, movies, music and video games. (To get credit for these items, they must be unopened. If the original is damaged or defective, please see details above).
• No refunds on special order merchandise.
• No refunds on any product with a service activation feature.
Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details above.

Restocking Fee
In the event an item is exchanged there will be a restocking charge of up to 20% to be levied with the sole discretion of Video & Audio Center. A 20% restocking fee will be charged on special order products. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.

Packaging Your Return
Returned merchandise must include all factory packed accessories in the original carton with all UPC and Bar Codes intact. Incomplete returns will receive a reduced credit reflecting any missing accessories. Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.

Personal Data
Please remove all personal data (e.g., computer or wireless phone data, videotapes) from any returned products. Video & Audio Center is not responsible for any personal data left on or in these items.

Promotional Items and Rebates
Any product that is returned without the promotional item(s) included with the original transaction (e.g., buy TV, get free DVD player; buy TV, get free Gift Card; or buy TV, get DVD player for half off) will have the value of the promotional item deducted from the refund amount. Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount.

Return Shipping Costs
You are responsible for shipping any return product to our warehouse. In the case that you exchange a defective product for a new product, Video & Audio Center will provide and pay for the outbound shipping for replacement merchandise. Returned merchandise must arrive no later than 14 days after we provide you with a Return Authorization Number.

Processing Time
Returns meeting the conditions outlined above will be processed within 5 business days following receipt. Processing may be slightly extended during peak business periods.

Video & Audio Center reserves the right to deny any return.

Gift Cards
You may return items for which you used Gift Cards in accordance with our regular Return Policy. After making a purchase, we recommend that you keep your Gift Card until you receive the item and are sure it's what you want. The Gift Card amount applied to the item being returned will be credited back to your Gift Card.
  Weekly Ads and Articles

Los Angeles Times
Daily Breeze / Daily News

Friday, April 29, 2016
Good through May 5, 2016


Up to $500 Trade-In Credit on the
Latest 2016 HDR 4K UltraHD TVs
NOW at Video & Audio Center!
Starts April 29, 2016


Video & Audio Center:
SoCal's #1 Choice in Home
Entertainment for Over 35 Years!

Just One Touch
Award-Winning Custom Design, Installation
& Home Automation for all your media and
home security needs since 1981.


VIDEO & AUDIO CENTER offers free shipping on nearly everything (everything over $49). We provide free standard ground shipping to all destinations in the Continental US.

If you qualify for FREE SHIPPING but your order also contains one or more ineligible items, you'll be charged shipping fees for those ineligible items. Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for FREE SHIPPING. Free shipping doesn't mean you should wait a long time. VIDEO & AUDIO CENTER understands that getting your products fast is important to you, so we make every effort to process your order quickly. Our warehouse is in California, which means, depending on the destination, you can expect to receive your merchandise within 5–7 business days more or less.

*Our FREE SHIPPING offer excludes items under $49 and large oversized items, which require freight shipment. It also excludes our "DEAL OF THE DAY" product which has already been discounted.  VIDEO & AUDIO CENTER does not ship on weekends or major holidays. Overnight Delivery is not available in all locations, including remote areas such as Hawaii and Alaska.

Express Shipping and White Glove Service available